SATISFACTION OF PARENTS AND HEALTHCARE PERSONNEL WITH PEDIATRIC PHARMACEUTICAL CARE BY WARD-BASED CLINICAL PHARMACIST
DOI:
https://doi.org/10.14456/tbps.2019.7Keywords:
pharmaceutical care, ward-based clinical pharmacist, satisfaction, parent, healthcare personnelAbstract
Effect of pediatric pharmaceutical care (PPC) is always evaluated as a clinical outcome. Satisfaction is rarely assessed. This study was aimed to assess the satisfaction of parents and related healthcare personnel after ward-based clinical pharmacists administered PPC at the pediatric ward of Somdejprasangkharach XVII Hospital. Researchers assessed satisfaction of 2 groups of samplers; parents and related healthcare personnel who worked at the pediatric ward of Somdejprasangkharach XVII during April 2016 as clinical pharmacists were practicing PPC. Satisfaction was evaluated by the gap between the perception and expectation of PPC. If the average score of perception and expectation was not different, the parents/healthcare personnel were satisfied. Three evaluation forms were used to collect data. Two were for each parent, as to evaluate the expectation before PPC and the perception when patients were discharged (after PPC). The other form was for healthcare personnel to evaluate perception and expectation. Descriptive statistics and Wilcoxon signed-rank tests were applied for analysis. There were 67 parents (59.29%) and 15 healthcare personnel (83.33%) who participated in the satisfaction evaluation. Parents’ score of perception on PPC was more than that of expectation in all items. It was shown that parents were satisfied. Thirty nine parents (39; 65%) perceived mostly in the item of the pharmacist intentionally working and the pharmacist was attentive to the details of the work performed. Healthcare personnel scores of perception and expectation of various PPC activities was not significantly different. Nine of the healthcare personnel (60%) showed that patient discharge counseling activity was mostly perceived. Moreover, healthcare personnel agreed that ward-based pharmacists improved the quality of patient care in medication use with an average point of 4.33 + 0.49 (total score out of 5). In conclusion, parents and healthcare personnel were satisfied with PPC by ward-based clinical pharmacists.
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