Trust in Supervisors: The Impact of Perceived Organizational Justice and Trustworthiness

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Taksaporn Prateepausanont Suthinee Rurkkhum


          The results of the literature review revealed that trust in supervisors from subordinates can positively impact an organization, including reduce an employee turnover rate problem in an organization which is one of significant problems in today’s organizations. Thus, this study examined factors affecting trust in supervisors in one organization. Specifically, these factors were perceived organizational justice and trustworthiness from employees in one big electronic organization which is under the merging process with another big electronic organization. This change definitely affected several aspects in the organization, including trust in supervisors. 
          This study collected data from 361 employees to test the impact of organizational justice and trustworthiness, and trust in supervisors by implementing an online questionnaire, and analyzed data by using multiple regression analysis. The results of the study confirmed hypotheses that perceived organizational justice and trustworthiness positively impact trust in supervisors. In other words, although the organization is facing with changes as a result of the merging process, employees who perceived organizational justice and trustworthiness from supervisors can develop trust in their supervisors, benefiting the organization. Therefore, in order to create trust in supervisors, these two factors are supposed to be considered. Discussions and recommendations are also provided.



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