MOBILE APPLICATION TO INTEGRATED PROCESSES FOR IMPROVING PERFORMANCE OF PROJECT MANAGEMENT IN FURNITURE INDUSTRY

Abstract

This research intent a way of solution for operating processes management in the furniture industry, which is poor performance such as miscommunication, unfollowing, confusing information, redundancy processes, delay processes, incompleted process, etc. consequently, the business has lost at least 20% of sale volume. The research proposes the re-engineering processes by revising workflow and then building a mobile application. A new model has started with sale, design, procurement, mock-up, master production, purchasing, production, and site installation departments. Nevertheless, the total time is separated to calculate the lead time process and reduce redundancy process. All processes are determined by the policy and authorized person for tracking, responsibility and communicating as a single window. The remaining time, process completion, process progress, alert massage problem, and job management are available easily to account information on mobile application anywhere. Therefore, everyone clearly can operate process on mobile application of single information with the diffident accounts information. The implementation is done in 6 months and results can be improved with excellent performance with remaining loss of approximately 5-8%.